Last updated: 16 July 2026
1. Scope and parties
These terms apply where a customer buys wholly or mainly for purposes relating to its trade, business, craft or profession. “ExtolX”, “we” and “us” mean ExtolX Limited, company number 17314659, of 44 Hillcrest Avenue, Ingol, Preston, England, PR2 3UP. Contact: info@extolx.co.uk.
2. Research-use restriction
Products are supplied solely for legitimate laboratory research and not for human or animal administration, consumption, diagnosis, treatment, household use or resale for any such purpose. The customer must comply with the Research Use and Product Eligibility Policy and all applicable chemical, product-safety, workplace, environmental, import/export and other laws.
3. Customer warranty and verification
The customer warrants that it:
- acts in the course of business and the individual ordering has authority to bind it;
- is legally permitted, appropriately equipped and competent to receive, store, handle and use the products for the disclosed research purpose;
- will conduct its own risk assessment and use suitable facilities, controls and trained personnel;
- will not make human, veterinary, therapeutic, diagnostic, bodybuilding or consumption claims; and
- will not sell or transfer products to a person it knows or reasonably suspects will misuse them.
We may request business identity, intended-research, premises or competence information and may refuse or cancel orders on reasonable legal, safety, sanctions, fraud or misuse grounds.
4. Orders
An order is an offer. A contract forms only when we expressly accept it or dispatch the products. Quotations expire after 30 days unless stated otherwise. Customer purchasing terms do not apply unless we expressly agree in writing.
5. Products and specifications
Product specifications, batch information, certificates of analysis and safety information available at dispatch form part of the product description, subject to stated tolerances and test limitations. Purity does not establish suitability or safety for administration. The customer must independently determine suitability for its research.
We may make changes required for legal or safety compliance that do not materially reduce the agreed specification. Substitution requires the customer's agreement.
6. Price and payment
Prices exclude VAT and delivery unless stated otherwise. Payment is due as shown at checkout or on the invoice and may be made through Wallid Pay-by-Bank or by manual transfer to our Starling Bank business account where offered. We may charge statutory interest and recovery costs on overdue commercial debts. The customer may not set off sums except where legally entitled.
7. Delivery, title and risk
We deliver within the United Kingdom using available Royal Mail services. Delivery dates are estimates unless expressly agreed as binding. Risk passes on delivery to the agreed location. Title passes only after we receive in cleared funds all sums due for the products. Before title passes, the customer must identify and safely store the products and must not create security over them.
The customer must inspect promptly and notify visible shortage, damage or incorrect supply within five business days, without limiting rights for latent defects that could not reasonably have been found.
8. Storage, handling and traceability
The customer must follow labels and supplied safety information, maintain suitable storage and traceability records, preserve batch identifiers, and cooperate with safety notices, withdrawals and recalls. Safety Data Sheets do not replace the customer's COSHH or other workplace risk assessments.
9. Returns
Business purchases have no automatic change-of-mind cancellation right. No return may be made without prior written authorisation. This does not affect remedies for products that do not conform to the contract. Approved returns must follow our safety, packaging and carrier instructions.
10. Intellectual property and confidentiality
No intellectual-property rights transfer except the limited right to use supplied materials and documents for lawful internal research. Each party must protect confidential information and use it only for the contract, except where disclosure is required by law or to professional advisers under confidentiality obligations.
11. Liability
Nothing excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of title, defective products where liability cannot be excluded, or any liability that law prohibits limiting.
Subject to that, neither party is liable for indirect or consequential loss, loss of profit, revenue, anticipated savings, goodwill, business opportunity or data. Our aggregate liability arising from an order is limited to 125% of the net price paid or payable for that order. This limit does not reduce obligations to refund sums for rejected non-conforming goods and is subject to any mandatory law.
The customer is responsible for losses arising from its unlawful administration, consumption, relabelling, claims or resale of products, to the extent caused by its breach and to the extent permitted by law. This is not an indemnity for our negligence, breach or unlawful conduct.
12. Termination and suspension
We may suspend or terminate an order on written notice if the customer materially breaches these terms, becomes insolvent, fails verification, does not pay when due, or where continued supply would reasonably create a legal or serious safety risk. Accrued rights and provisions intended to survive continue.
13. Force majeure
Neither party is liable for delay caused by events beyond reasonable control, provided it takes reasonable steps to mitigate and notifies the other. Payment obligations for products already delivered are unaffected.
14. General
The contract is the entire agreement concerning the order, but neither party excludes liability for fraud. Variations must be agreed in writing. The customer may not assign without consent; we may assign to a group company or business successor if this does not materially prejudice the customer. No third party has enforcement rights under the Contracts (Rights of Third Parties) Act 1999.
English law governs the contract and the courts of England and Wales have exclusive jurisdiction.